How To Reverse a Debtor Payment

Use this process if you need to "unallocate" invoices that were paid incorrectly.

Such as a payment made to an incorrect debtor, a bounced cheque, an incorrect payment date or incorrect invoices allocated.

Step-by-step guide

To reverse a debtor payment, do the following from the Striven main menu.

	How to Reverse a Debtor Payment

	How to Reverse a Debtor Payment
1	Click on Debtors, Processes, Payments, Enter Debtor Payments. Login if required.
2	Enter or search for the Debtor you would like to do the Reversal against then hold down the SHIFT key and press F6 (Reverse Payment).
3	Type in the payment number you would like to reverse. Hint If you don’t know the payment number, just type in the debtor name, and it will show a list of the debtor payments for this debtor. Once a payment has been selected, press F9.
4	The window will now show the invoices that were allocated on this payment.
5	If you want to continue to reverse this payment, press F9 and ensure that you tender it the same way it was originally paid for. Once this has saved it will have UNALLOCATED any invoices that were originally paid, and will also HIDE both payments so that they don’t come up on the debtor statements. (You will always be able to see them though). It is best to wait a minute or two for the reverse process to fully complete before checking the debtor. If you need to refund an overpayment, “ enter” the negative amount on “Pay Amount”