Striven HELP
When a customer leaves Striven
- Robin Stephens
Owned by Robin Stephens, created
Jan 24, 2023
1 min read
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Follow the steps below if a customer informs you that they wish to leave Striven.
Details | |
|---|---|
| 1 | Send an email to carols@striven.com.au; robins@striven.com.au; adams@striven.com.au with the details of the conversation. |
| 2 | When a final date is confirmed, add a reminder to the Striven Support Team calendar |
| 3 | Add the day following the final day to the customer’s “key expiry date” in the license server. |
| 4 | After the final date, remove ESET licenses |
| 5 | Remove device from the cloud backup (if applicable). |
| 6 | Remove the computers from the Teamviewer customer group. This is to prevent accidentally logging in to any of the PCs. |